How to give customers a good image?

How to give customers a good image?

The salesperson of the company is the first person to represent the customer on behalf of the company, and the image of the salesman represents the corporate image. Giving customers a good first impression is an important part of the success of the salesman's work and success.

1. Neat clothing, dignified instrument, and civility: When you first contact customers, don't always think about how to sell your own products, but think about how to make a good impression on customers. In business communication, the clothes are neat and tidy. Respect for customers, we must pay attention to whether the clothes are worn and suitable. In addition, some of the most annoying thing for the salesman is the dead-and-forth, and the excellent salesman is the communicator of happy hope, and the stress-free sales will be the best personal image.

2, attitude should be sincere, enthusiasm: in the conversation with customers to let customers feel that we are respecting him, especially when the conversation is not harmonious, there should be no resentment. When you want to say goodbye, you still have to thank the customer for the reception, and promise to provide services when the customer needs it. The current attitude is to create conditions for future contacts.

3. Smile: Smile is the best business card. Smile can build trust. Smile is a signal of friendly will. Smile is the first step to build trust. Smile can remove uneasiness and break the deadlock. Laugh can make people's health increase vitality. The salesman’s smile indicates a positive expectation for the customer’s conversation.

4, to be full of love for customers: "Customer is God", in order to establish a good relationship with customers, let us change position and think about how customers treat us, then we should understand how to treat our God. Everyone wants that the people around them are mostly caring people. Then we should turn ourselves into loving people first.

5. Communication: When selling to customers, tell customers what they want to hear, not what we want to say. Know what the customer wants, and then talk to the customer's needs, say what they want to hear, rather than hard to sell the products we want to sell.

Of course, in addition to our customers' preferences, we must be good at communication. Communication is the process of transmitting and receiving information between salesmen and customers. Communication is the transmission of feelings. The salesman needs to communicate effectively to close the distance with the customer and enhance the affinity with the customer, which also builds the trust of the customer.

6. Opinions and advice: It is very important for the salesperson to accept the opinions of the customers humbly when conducting business. In the work, they often hear the opinions, evaluations, requirements, etc. of the customers, and as a salesman, they must find ways to correct the mistakes. It is not to shirk responsibility, but also to push the reasons for product quality to the user's improper use, because only if we really think about the customer, the customer will feel that we are an honest and reliable person.

7, learn to sell yourself: selling products is the process of selling their own, only customers accept us, we can better sell products to customers.

8. Expertise: The salesperson must have commodities, business and related knowledge. In the face of consultation, I can't provide a complete or immediate reply. "I will go back and check it out." "I ask the manager to explain this question to you." "I don't know this very well"... Your image is immediately discounted.