A gold necklace, broken in one year, repaired and broken again, repeated 4 times. The necklace bought at the Mankalong Jewelry Westfield counter was so frequently broken. Mr. Zhang worried that the day he lost it, so he submitted a return to the merchant and the merchant refused. He complained to the 12315 hotline linked to the newspaper's consumer rights hotline.
In July last year, Mr. Zhang bought a gold necklace at Mankalong Jewelry at 1509 Moganshan Road and spent 13,200 yuan. In October last year, Mr. Zhang found that the necklace was broken in the middle, and he took it to Mankalong Jewelry Store for free repair.
Not long after the end of the year, the necklace broke again, sent again for repair, and also a string of special. Mr. Zhang originally thought that after this repair, there should be no more problems. Who knows that at the end of May, the necklace broke for the third time.
"This time my friend reminded me that I didn't find it myself." Mr. Zhang said that because there were roots, there was no drop. The three breaks were in different parts. However, Mankalong jewelry is repaired for him free of charge.
"I didn't expect this time to be broken." Mr. Zhang said that the necklace broke again a few days ago, and he completely lost his patience. "I can't always break the repair, fix it and break it again. What if I lose it?"
This time, Mr. Zhang submitted a return to the merchant. However, for his return request, the merchant explicitly refused. Mr. Zhang also proposed to change one, but the merchant said that he needs to receive a depreciation fee of 30 yuan / gram. "The necklace is always broken, and I should give it to me for free." Mr. Zhang insisted on his own opinion. He thought it was the necklace of Mankalong. There is a problem with the quality.
However, for the problem of the quality of the necklace, the manager of the Mankalong Jewelry Westfield counter does not agree.
The shop manager Huang said that the gold texture is soft and the gold necklace is broken. It is normal, but Mr. Zhang has not broken four times in a year, and he has never encountered it.
"According to our experience, the wear and tear of Mr. Zhang's necklace is far more than the normal wear and tear, it should be caused by human factors." Huang said that during the second repair, the store dedicated the root line for Mr. Zhang. The clerk also reminded Mr. Zhang that he should not wear a bath or sleep. "He has been wearing it for more than a year, and the wear is very bad. The return will definitely not work."
Huang said that he can change Mr. Zhang, but he needs to pay labor. She said that considering that Mr. Zhang is an old customer, his necklace replacement can be changed to 1 gram for 1 gram, and the labor fee of 30 yuan / gram can be waived, but the depreciation fee of 30 yuan / gram is required. "This kind of treatment is our biggest concession." Huang said. However, Mr. Zhang does not recognize such a plan, he insists that businesses should be replaced free of charge.
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