[China Glass Network] When customers communicate with you, they are very absent-minded. What should you do? Maybe you will continue to communicate with customers according to your own ideas. The other extreme is that since you are not interested in listening, I will simply say nothing. . In fact, these are the wrong ways to deal with it. So, what should we do?
“Continue to communicate with customers according to their own ideas.†One-way communication like this has no effect. From the perspective of our sales staff, we will always regard this opportunity as a rare or a later opportunity, so we always hope to exchange more. However, from the customer's point of view, he has now closed the communication channel, just out of courtesy, sales is two-way communication, so the communication effect will not be good at this time;
"Since you are not interested in listening, I will simply say nothing." This is another extreme practice. In fact, we should first understand the reasons why customers are not willing to communicate, and then decide whether to continue to introduce better.
Sales strategy and dialogue
During the communication process, there are times when customers are unwilling to communicate or are not interested in what you say. Some customers will not be able to say it out of courtesy. Always maintain a “watching†of the customer and observe whether the customer agrees with what you are saying. If you have the following situation, you have to pay attention.
Knocking on the table with your hands, stomping your feet, stomping your feet, or slamming your toes, and using your head to graffiti, you will be able to refute your eyes, and your feet and your body will continue to look at the watch and keep your hands on your feet. The reason may be because you said that they are not concerned about them, or are not accustomed to your communication methods, or may be caused by personal reasons, such as what he may be anxious to do. So make a comprehensive judgment. Therefore, it is recommended to adopt the following strategies:
First of all, if the customer does not have the willingness to continue communicating under the overall judgment, then it is necessary to make adjustments. First, ask: "Mr./Ms., I have already introduced an introduction to our products. Do you see if it meets your requirements? "Inquire first about the true will of the customer. If the customer is not interested, you should immediately adjust the direction: "Mr. / Ms. I am sorry, it seems that I do not fully understand your needs, then what kind of products do you like?"
Or, if you feel that the customer has something, you can ask: "Mr. / Ms., I think you are very anxious, is there something?" If he said something, then he must be anxious to the customer, leaving the customer Contact information, about the time of the next communication, you should contact the customer after the initiative, invite customers to come over again.
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