[China Glass Network] Content Description: Inquiry is a small detail of the foreign trade business, but it is also a very important job. Regarding the reply, we can't be irritated, because an email represents the company first, followed by us. To discover more customers, foreign trade salesmen must be serious!
Today, when I was inquiring a manufacturer, I did not give me a satisfactory answer until I explained it to the other three times. In fact, it is very simple. Maybe the other person’s English is not very good, or the other party may not look at me carefully. Mail, just see the PRICELIST and replied, why not look at the attributive, modifier, as long as two seconds to read a sentence to understand what I mean, very simple. But it was a very simple request, until I explained it three times before the other person sent me what I needed.
For such a thing, it is only a problem that is easy to be communicated with customers in foreign trade work. Others such as incomplete reply, Zhang Guan Li Dai’s reply, etc. may be too much because of carelessness and not because of English knowledge. Caused, carefully read the customer's mail, and carefully analyze the customer's requirements, this should be the basic quality of every foreign trade worker, do not lose an order because of an oversight or lose more bargaining chips!
An email represents the company first, followed by us.
The daily mail exchange is the main channel for us to communicate and understand with each other. An email reflects the business quality of the salesman and represents the company's image. Our words must be worded, because an email represents the first. It is a company, and secondly it is us.
How to use mail to promote your products more effectively, win the trust of customers, establish the image of the company and express our profession. These are all things we have to consider. Guests will judge and evaluate us according to the information we convey. It will form an impression on us. He can judge what kind of company we are, so what kind of salesman will play in the mail. Roles are critical to the company's business.
So I don't agree that some salespeople can get in touch with customers through non-mail (MSN or other chat tools), because the more customers know about you, the more unfavorable they are to the company. Always pay attention to what you represent not just yourself but your company, so treat customers as sincere as friends but not as casual as friends, because all of your foundation is based on business, Background, you are responsible for what you say.
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